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HEWLETT-PACKARD 3Y NBD OS NB, TPC ONLY HW, SUP, HP 3y NextBusDayOnsite NB, TPC Only HWSup
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SERVICE LEVEL : HP 3y NBD Onsite HW Support
SERVICE TYPE : Onsite Service
COVERAGE WINDOW : 8am-5pm, Standard business days excluding HP holidays
RESPONSE TIME : Next business day
WARRANTY DURATION: 3 Years
SERVICE DESCRIPTION : Next Day Onsite :-
* An authorised representative will arrive at the user's site to begin
hardware maintenance service the next day after the service request
has been logged and for which there is a contracted coverage window
* Available during business hours of 8.00am to 5.00pm Monday to Friday
excluding public holidays
* Only available for locations with 80kms of an authorised service
provider unless agreed otherwise by
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