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LENOVO THINKSERVER - UPG 3YR NBD, Upgrade to 3yr Onsite Repair 9x5, NEXT BUSINESS DAY, TS100-1, CONFIRM COMPATABILITY BEFORE ORDERING
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PRODUCT : Lenovo Thinkserver Warranty Upgrade
WARRANTY UG : Upgrade to 3yr Onsite Repair 9x5
COVERAGE WINDOW: Normal business hours: Monday through Friday,
8:00 a.m. through 5:00 p.m., excluding public & national holidays
RESPONSE TIME : Next Business Day (average target)
WARRANTY DESC: NBD Onsite Repair
* Systems Services Representative (SSR) scheduled to arrive
at user's site business day after receipt of user's call
* NEXT BUSINESS DAY ON-SITE SERVICE:
* Lenovo will perform Problem Determination remotely
* Users are requested to work with Lenovo during Problem Determination
and to perform those activities that Lenovo may request
* The Problem Determination aim is to identify whether the problem
resides with user's Lenovo Machine or with other machines or SW
* If the Problem Determination result is that user's Lenovo Machine
is failing, and non functional, then a service technician will be
dispatched to arrive at user's location within the Next Business
Day from the time the Problem Determination is finished
* In all other cases the date and time for On-Site intervention
will be mutually agreed upon
* The Next Business Day response time is an average target &
not a committed service level, neither for response time nor
for problem resolution time
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