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LENOVO T, PAD - UPG TO 5 YEARS OS, ANY THINKPAD WITH BASE WARRANTY OF 3 YEAR EXPRESS, UPGRADE TO 5 YEARS ONSITE, NEXT BUSINESS DAY RESPONSE
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PRODUCT : Lenovo Warranty Upgrade
UPG FROM : 3 Years Express Repair
UPG TO : Onsite service
COVERAGE WINDOW: 9 x 5(9 hrs and 5 days)
RESPONSE TIME: Next Business Day
DURATION : 5 yrs
SVC DESCP: Onsite service
* If Lenovo cannot resolve users problem over the phone, with they
applying machine code or software updates, or with a CRU (Customer
Replaceable Unit), Lenovo will repair the failing Machine at the
customer's location and verify its functionality
* The customer must provide a suitable working area, clean and well lit,
to allow disassembly and reassemble of the Machine
* Lenovo provides NBD service during normal business hours (eg.:
Monday to Friday from 8:30am to 5:30pm) excluding public and national
Holidays
* A service technician will be dispatched to arrive at users
location within the Next Business Day from the time the problem
determination is finished
* In all other cases the date and time for on-site intervention will be
mutually agreed upon
* To receive NBD response call must be logged with Lenovo by no later
than 4.00pm local time
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